Privacy Policy for Bobbie

Introduction

Welcome to Bobbie, your senior-friendly AI companion app. We are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains what data we collect, why we collect it, and how you can manage your information.

Who We Are

Bobbie is an AI companion service specifically designed for senior users, providing both text and voice-based conversations to offer personalized support, companionship, and assistance with daily needs.

Information We Collect

1. Information You Provide Directly

Account Information:

• Email address (required for account creation)
• Display name
• Profile preferences (font size, contrast mode, voice settings)

Emergency Contacts (Optional):

• Contact names, relationships, and phone numbers you choose to share

Conversation Data:

• Messages you send through text or voice chat
• Topics and preferences you discuss with Bobbie
• Personal information you share during conversations (interests, family details, etc.)

2. Facebook Login Information

When you sign in with Facebook, we collect:

Basic Profile Information:

• Facebook ID
• Full name (first, last, middle name, short name variations)
• Email address
• Profile picture (high resolution, 400px width)

Demographic Information:

• Birthday and calculated age
• Age range
• Gender

Location Information:

• Hometown
• Current location (if available on your Facebook profile)

Interests and Preferences:

• Your Facebook likes (up to 100 items, we store the top 20 most relevant)
• Interest categories (entertainment, sports, hobbies, etc.)

Permission Tracking:

• We track which Facebook permissions you've granted to ensure proper data access

Note: We only request Facebook permissions that are essential for the app's functionality. Advanced permissions require Facebook App Review and explicit user consent.

3. Location Data (Optional)

With your explicit permission, we collect:

• Your current city, state, and country
• This information helps provide personalized local context in conversations
• Location access is completely optional and can be disabled at any time

4. Voice and Audio Data

Voice Conversations:

• Audio recordings of your voice during conversations with Bobbie
• Transcripts of voice conversations (processed by ElevenLabs)
• Voice analysis data including sentiment and conversation topics
• Conversation duration and quality metrics

Technical Audio Data:

• Microphone access for real-time voice chat
• Audio session management data
• WebRTC connection information for voice quality optimization

5. Device and Usage Information

Device Information:

• iOS device type and operating system version
• App version and configuration
• Push notification tokens (for wellness check reminders)
• Crash reports and performance data

Usage Analytics:

• Conversation frequency and duration
• Feature usage patterns
• Error logs and debugging information

6. Automatically Collected Information

Session Data:

• Login timestamps and authentication tokens
• Conversation session IDs
• Database access logs (secured with Row Level Security)

How We Use Your Information

Primary Uses

Technical Uses

Third-Party Services We Use

Data Security and Protection

Security Measures

Data Retention

• Active Conversations: Stored indefinitely to maintain context and continuity
• Archived Conversations: Retained for historical reference, can be deleted upon request
• Voice Recordings: Processed in real-time, transcripts stored for conversation history
• Facebook Data: Refreshed periodically to keep profile information current
• Location Data: Only current location stored, historical locations are not retained

Your Privacy Rights and Controls

Data Access and Portability

You have the right to:

• View Your Data: Access all personal information we have about you
• Download Your Data: Export your conversations, preferences, and profile data
• Verify Data Accuracy: Review and correct any incorrect information

Data Control Options

Data Deletion

You can request deletion of:

• Specific Conversations: Archive or delete individual conversation sessions
• All Personal Data: Complete account deletion removes all stored information
• Facebook Integration: Remove Facebook-sourced data while keeping your account
• Voice Data: Delete audio transcripts and voice analysis data

Account Deletion Process:

1. Contact us at hello@vaibstudio.com with your deletion request
2. We will confirm your identity and process the request within 30 days
3. All personal data will be permanently deleted from our systems
4. Some anonymized usage statistics may be retained for service improvement

Children's Privacy

Bobbie is designed for users aged 18 and older, particularly seniors. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will immediately delete that information.

International Users

Bobbie is currently available to users in the United States. If you are accessing our service from outside the US:

• Your data will be transferred to and processed in the United States
• US privacy laws and regulations will apply to your data
• You consent to international data transfer when using our service

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes:

1. Notice of Changes: We will post the updated policy in the app and on our website
2. Effective Date: Changes take effect 30 days after posting
3. Material Changes: Significant changes will be communicated via email or in-app notification
4. Continued Use: Your continued use of Bobbie after changes take effect indicates acceptance

Contact Information

Summary for Seniors

We know privacy policies can be overwhelming. Here's what matters most:

❓ Questions? Call or email us anytime at hello@vaibstudio.com. We're here to help and explain anything that's unclear.